FAQ – Frequently Asked Questions
1. Orders
How can I order a boat or engine?
- You can place an order by phone, email, or through the form on our website. Simply provide the model and any additional equipment you are interested in, and we will prepare a personalized offer and specify the delivery time.
Do you require a deposit when placing an order?
- Yes, we require a deposit of 20% of the order value. The remaining amount is due upon collection. In the case of a financing offer, no deposit is required.
Can I order a boat with an engine and trailer as a set?
- Yes, we offer boat + engine + trailer sets with attractive discounts. Contact us for more details.
2. Delivery
Do you offer boat transport?
- Yes, we deliver boats throughout Poland as well as to Germany, Slovakia, the Czech Republic, and Croatia. Transportation costs are determined individually based on the location.
How long does it take to fulfill an order?
- The production time for a boat is approximately 30 business days from the moment the order is placed. You will receive the specific date in the offer.
Is delivery paid?
- Delivery is paid according to individual arrangements, but for certain models and orders, we offer promotions on transportation.
3. Products and Models
What boat models do you offer?
- We offered:
- Kraken 265 – compact and versatile.
- Kraken 380 – unique in its class.
- Kraken 380 OPEN – perfect for water recreation.
- Kraken 520 – safe on every wave.
What engines are available in the offer?
- We offer KRAKEN Outboards engines in various power options, from 6HP to 70HP. Contact us to choose the right engine for your boat.
Can I customize the boat?
- Yes, we offer various accessories such as boat upholstery, ladders, bimini tops, tables, and seats. Just let us know your needs when placing the order.
4. Warranty and Service
Are the boats covered by warranty?
- Yes, each boat is covered by the manufacturer's warranty. Warranty details are provided along with the purchase agreement.
Do you offer service for boats or engines?
- We offer both warranty and post-warranty service for our boats and engines, and we also collaborate with many reputable service centers.
Contact
How can I contact you?
- You can call us at +48 790 350 507 or email info@krakengroup.eu. We respond to messages within 24 hours. For more information, please visit the contact section. Contact
Can I visit you and see the boats in person?
- Of course, you can see our boats at our branch in Człopa or at our distributors. We also organize seasonal showcases in shopping malls and at industry trade fairs. Follow our website and social media profiles to stay updated.
6. Payments
What payment methods do you accept?
- We accept cash on delivery, bank transfer, and credit card payments.
Can I pay in installments?
- Unfortunately, at the moment, we offer installment payments only for customers in Poland.
7. Cooperation
Are you looking for business partners?
- Yes, we are looking for distributors and business partners in Poland and abroad. If you are interested in cooperation, please contact us.
8. Promotions
Do you offer promotions on boats or engines?
- Yes, we organize seasonal promotions and special offers. Follow our website and social media profiles to stay updated.
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